Singapore Business Federation (SBF) was appointed by Workforce Singapore (WSG) as the Programme Manager for the GRaduate Industry (GRIT) Traineeships Programme.

GRIT is designed to support fresh graduates during uncertain economic conditions by offering structured traineeship opportunities. These traineeships provide participants with valuable, hands-on industry experience and in-demand skills, enhancing their employability and facilitating a smooth transition into full-time employment. The programme is open to Singapore Citizens and Singapore Permanent Residents.

As Programme Manager, SBF is responsible for overseeing the end-to-end administration of GRIT.

We are currently seeking Programme Executives to join the GRIT Team to support the successful delivery of the programme.

Job Responsibilities

1. Programme Administration & Reporting

• Perform due diligence compliance checks and ensure documentation aligned with programme guidelines and standards through structured review.
• Leverage on data analytics and analytical thinking to identify discrepancies.
• Manage inbound enquiries and provide accurate, timely information via email and phone, demonstrating strong written and verbal communication skills.
• Deliver clear guidance on programme requirements and documentation milestones to both individuals and organisations.
• Coordinate follow-ups and reminders to ensure all documentation are in good order to achieve the stipulated programme’s service levels.
• Maintain and update programme databases with accuracy, timeliness, and standardisation to support effective decision-making.
• Assist with the preparation of dashboards and management reporting to both internal and external stakeholders.

2. Stakeholder Collaboration & Communication

• Engage with internal and external stakeholders, including Workforce Singapore (WSG), to resolve cases effectively and ensure alignment with programme’s parameters.
• Facilitate clear and effective communication through various channels.

3. Programme Outreach

• Support the organisation of outreach sessions to generate awareness of the programme.
• Proactively follow-up with companies who have attended the outreach sessions to increase conversion rates.

4. Team Collaboration

• Contribute to team discussions, planning sessions, and problem-solving efforts.
• Provide feedback and suggestions to improve operational efficiency and customer experiences.

Job Requirements

1. Functional & Technical Skills

• Digital Tools Proficiency: Microsoft Office 360, especially Excel (functions/formulas, VLOOKUP, PivotTables, charts).
• AI and Data Analytics: Ability to apply data analytics, and leverage on AI tools to enhance productivity and support data-driven decisions.
• Managing large amounts of documentation and data: Ideally 2 - 3 years of experience.

2. Communication & Engagement

• Strong written and verbal communication skills.
• Effective stakeholder engagement across diverse groups.
• Confident in presentation and decision-making.

3. Interpersonal & Soft Skills

• Team player: Proactive, adaptable, and resourceful.
• Independent contributor: Capable of delivering outcomes autonomously.
• Customer service orientation: Customer service-oriented and capable in managing relationships with companies and individuals via calls/face-to-face meetings.
• Organisational and multitasking abilities