This role will oversee and manage the IT infrastructure, security and operations for SBF’s on-premise and cloud-based systems. This role is also required to assist with provision and management of end user computing services.

Job Responsibilities

• Procure, oversee and manage IT Infrastructure (such as servers, firewalls, VPN) and IT Security Systems (emails protection, phishing, logs analysis, cybersecurity awareness and training) in SBF from development to maintenance and operations of these systems.
• Assist in the delivery and management of end user computing services.
• Work closely with service providers (third-party vendors) to:
  1. Design, test and implement IT Infrastructure and IT Security Systems/Products in Commercial Cloud or on-premise according to SBF security policies; and
  2. Manage and support the IT infrastructure and IT Security Systems/Products.
  3. Ensure that security requirements are met and maintained in all IT infrastructure and IT security systems/products (such as firewall, VPN, antivirus software, security logs and intrusion detection systems) to protect SBF's IT infrastructure.
  4. Deliver and manage end user computing services.
  5. Ensure Service Level Agreement (SLA)  with appointed service providers are met. 
• Manage all IT Infrastructure and IT Security Systems/Products contracts and ensure renewals are made timely.
  
• Maintain an inventory of IT infrastructure assets and ensure IT assets are up to date.
  
• Manage the processing of payments.
  
• Assist in the development of IT governance policies, best practices, and procedures (SOP) relating to IT Infrastructure and IT Security.
  
• Explore new ways and technology to monitor and improve the efficiency of IT Infrastructure operations and security.
• Manage IT incidents and ensure follow up and closure.

Job Requirements

• Diploma or Degree in IT or related field with at least 5 years of relevant work experience.
• Understanding and knowledge of computer systems (hardware/software), servers, networks, and Cloud technology.
• Good working knowledge and experience in the following areas:
  • Transmission Control Protocol/ Internet Protocol (TCP/IP) networking and Microsoft Windows.
  • M365 environment and Windows Server administration.
  • Security Systems/Products.
• (Preferred) Good understanding and knowledge of cybersecurity and security testing.
• Able to work in a collaborative and dynamic work environment.
• Possess good communication and interpersonal skills.
• Able to work independently under minimum supervision