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Manager (Application Services)

This role will manage exciting digital projects that implement SBF’s digital transformation strategy.

You will collaborate and partner with various stakeholders to formulate product roadmaps, manage the implementation, roll-out and adoption for digital projects / products and support daily digital operations using Microsoft products (such as Sharepoint, Power Automate and Copilot Studio) and other digital tools (eg. Zoho Forms).

Job Responsibilities

  • Conceptualise and Innovate:
  1. Discover user business needs and requirements through a user-centric approach (e.g. Design thinking).
  2. Identify IT solutions to meet user business needs and enhance workflows.
  3. Conduct feasibility assessments and introduce innovative IT services.
  • Business Case and Budget Development:
  1. Plan and lead the creation of business cases for IT systems and services.
  2. Develop budgets to ensure efficient allocation of resources.
  • Procurement Management:
  1. Execute the procurement of IT systems and services promptly.
  • Design, Development, Implementation and Support:
  1. Oversee the design, development, and integration of IT systems and services.
  2. Manage the integration of IT systems across various platforms.
  3. Manage the support of IT systems and digital tools (e.g. Power Automate, Zoho Forms, Copilot Studio).
  • Project Management:
  1. Ensure projects are executed according to the project plan, meet business needs within cost, time, and quality parameters.
  • Vendors Engagement and Management:
  1. Engage and manage vendors to deliver IT solutions and services.
  2. Oversee development and maintenance contracts for IT systems and services.
  • Risks Identification and Mitigation:
  1. Identify, manage, and mitigate potential risks (Cybersecurity, Project, Data), considering implications for SBF.
  • Governance and Process Improvement:
  1. Comply with security and application governance policy and guidelines, and report periodically.
  2. Drive process improvements to enhance efficiency and scalability.
  • Stakeholder Management:
  1. Manage stakeholders across technical and non-technical domains.
  2. Set delivery expectations for quality and scope and communicate progress effectively.

Job Requirements

  • Diploma or Degree in Information Systems or related field.
  • At least 5 years of relevant working experience in IT project management or related positions.
  • (Preferred) Managed at least two full project development life cycles.
  • (Preferred) Certified in Project Management such as CITPM/PMP with practical experience of project management methodology.
  • A good working knowledge and experience in the following areas:
    • Application development methodologies, including agile development.
    • Managing IT vendors and contracts.
    • Managing stakeholders and soliciting requirements.
    • Experience in workflow automation tools such as Zoho Forms and Power Automate.
    • Experience in AI tools such as Copilot Studio.
  • Strong business acumen to understand priorities and the business drivers of the priorities.
  • Good analytical, conceptualization and problem-solving skills.
  • Good communication skills.